Shipping Policy

Shipping Within Canada

At NEROLINE, we proudly ship to customers across Canada.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or statutory holidays will be processed on the next business day.Once your order has been processed, you will receive a confirmation email indicating that your order has been prepared for shipment.

Delivery Times

Estimated delivery time is 2–5 business days, depending on your location and the carrier's service.Please note that delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, holidays, carrier delays, or periods of high shipping volume.

Shipping Rates

Shipping charges are calculated automatically at checkout based on the total weight of your order.

Order WeightShipping Cost
0 lb – 0.5 lb CA$3.0
0.5 lb – 1 lb CA$4.0
1 lb – 2 lb CA$5.0
Over 2 lbCA$7.0

All shipping charges are displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available), allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. NEROLINE is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Questions About Shipping?

If you have any questions regarding shipping or your order, please contact our email:
nero_line_@hotmail.com or quick-support@neroline.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)